Email best practices

Optimizing your global strategy with email localization

With cultures and languages changing every few miles, it’s imperative to consider them while sending emails. What users in the U.S. appreciate may not be well-accepted by the French. Read on to know how to optimize your emails for your target audiences in various regions.

Hermes holding big magnet in front of globe

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If you love to travel, you definitely know how it feels when you experience different cultures, traditions, and customs of distinct countries. Of course, sometimes, hopping on a plane and heading to some far-off exotic destination is easier said than done. The COVID-19 pandemic canceled all our travel plans for almost two years.

While people have resumed traveling, it’s still recommended to take all the necessary precautions to prevent contagion. But what if we told you there’s a way to travel without leaving your home office? Metaphorically speaking, of course!

Optimizing your email strategy for global audiences is a bit like traveling – you need to lean on different cultures, learn about local traditions, and maybe even pick up some of the local languages.

Are you still unsure of why you should localize your global email marketing strategy in the first place? Let’s walk you through the reasons why it’s important, give you insights into email user habits worldwide, and even offer you a few tips on getting started.

Why do you need a localized global email strategy?

Email can’t be put in a single geographic box. It can be sent and received anywhere and everywhere. Obviously, different countries have very different languages, customs, and traditions. For example, suppose your email references U.S. slang or culture when enticing users to buy something. In that case, it’ll ring hollow for your audiences in France, Italy, and more.

This principle works regardless of where you are and which region you’re referencing, and your emails won’t feel awkward and distant to everyone who isn’t part of that region’s culture.

That awkwardness and distance can drive down engagement and conversion, which – as you know – only spells trouble for your email program.

If you want to be successful, you need to optimize your email localization strategy for a global audience. This might seem intimidating at first, but the rewards of a global email strategy are pretty great.

Common mistakes in email localization

While developing a stellar email marketing strategy, we tend to overlook a few things here and there. Let’s take a look at those so that you don’t miss them the next time you’re designing a strategy.

  • Copy: Various countries and localities globally have their own unique ways of communicating, which is why maintaining the tone and syntax of your marketing copy is essential. If you simply translate email marketing campaigns from one language to another, they may appeal to some while offending others. A copy can lose its intended tone post-translation. For that reason, a rule of thumb is tailoring unique versions of email copy depending on the target audience and its native language.

  • Images: Using a standard set of images in your email template is another common email localization mistake. Similar to email copy that sounds entirely different when translated, some images may be well-received in one country and misconstrued in another. For the best-localized images, it’s vital to look at the recipients’ regional geography, ethnicities, and cultural practices.

  • Timezone: Countries vary widely in their particular timezone, and finding the right time to send a marketing email can produce more positive results. When it’s Monday morning in Eastern Time (ET), it’s nearing midnight in Australian Standard Time (AST). If you send a marketing email simultaneously to each location, it may be quickly opened by some and go unread for hours by others, and you miss out on click-through and conversion. Discovering the optimal sending time for different subscribers is a vital component of email localization.

  • Legal considerations: Having your marketing emails reach a subscriber’s inbox is a priority. It’s important to avoid spam reports or being put on a block list by an internet service provider (ISP) to ensure deliverability. Various countries have unique anti-spam regulations, like the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) in the U.S., the General Data Protection Regulation (GDPR) in Europe, the Spam Act in Australia, and Canada’s Anti-Spam Legislation (CASL). While each regulation has its own specific provisions, each requires a simple way to opt out of future messages.

  • Signature tone: People in different parts of the world have varying ways of ending a conversation. While people in the U.S. may like something simple and cordial, like “Regards,” someone in South America could prefer a warmer tone reminiscent of a hug. Signing off on a marketing email that caters to audiences globally is an excellent form of email localization and can help create the results your company strives for.

Creating a localized global email strategy

The term “localized” in localized global email strategy is pretty much what it sounds like, meaning crafting messages around regional preferences. Check our data below to see what email users in different countries really want.

Varied email preferences across different regions

Why do people sign up to receive brand emails around the world? Is it because they love your weekly deals? Or do they want to get your updates, even if there’s no tempting promotion involved? Our 2021 Email engagement report shows that while there are broad trends for why people sign up for emails, there are significant differences across various regions.

For example, 60.8% of email users in the U.S. said that they sign up for brand emails to receive special offers, compared to 48.6% of French users. Additionally, 48.3% of Spanish users signed up to receive brand updates, as opposed to 31.1% in France.

Chart data for why people subscribe by country

Why do you subscribe to an email list?

When sending, you need to ensure that you’re modifying your global email strategy for each region’s desires. Use this data to build a more localized approach:

  • United States, United Kingdom, and Germany: More than half of U.S., U.K., and German respondents subscribe to brand emails to get regular offers and discounts, so make sure they play a significant role in your email content.

  • France: Most French users sign up to get a one-off discount, which can be a focus area. Develop strategies to keep them engaged once they’ve used that discount, highlight your new products and services, and offer additional discounts they can use to purchase them.

  • Spain: Like everyone else, Spanish recipients also want special deals but are equally interested in your latest updates and brand news. Pair these up with a good promo code, and you’ll inspire them to take action.

Your audience may fall along these data lines or have different preferences. No matter what, you can begin by using data and refining as you go along.

Power of targeted communications

Now that it’s been established that different countries want different things from the emails they receive, the question is: How do you adapt your strategy and messaging to appeal to the widest possible audience?

Location-based segmentation is a great way to get started but is not enough to create genuinely relevant emails that speak to each of your contacts, wherever they might be. At Mailjet, we’re always preaching about email personalization. Everyone likes it, and the data reflects that.

When it comes to what leads to recipients opening emails, 83.3% of respondents say that an email that seems personalized to their interest is essential, while 43.6% cite that this personalization is actually “very important.” These responses are consistent across all regions globally.

Chart data for why people open emails

Why do you open emails?

Use segmentation to break your contact list into different segments based on location or preferences, and add complex personalization through templating language and dynamic content blocks. Obviously, just like with any communication, there’s no one-size-fits-all solution when it comes to emails. Find out what your audiences want, and target them accordingly.

Staying mindful of cultural differences in your emails

We all know that various countries have different ways of living life, especially through communication. And we don’t just mean language; you can’t simply change “soccer” to “football” and expect that your work is done. Consider diving into the culture and etiquette of various regions to generate desired results.

Customs and culture

Again, this isn’t just about switching some words around. It’s about understanding holidays, events, and perspectives. Celebrating German Unity Day with a sale will confuse non-Germans, just as sending out a Fourth of July message will fall flat with anyone who isn’t from the U.S.

What’s the cause for celebration, discussion, and promotion in different regions? What should be handled with care and respect? What’s considered taboo or disrespectful? Don’t create an email gaffe just through lack of research or double-checking.

Email etiquette

You’re not just a brand. You’re a brand with a unique flair that’s like no other. For example, you decide to promote a new global product sale with a really punchy subject line, like “Damn. That’s one hell of a sale!” As long as it fits your brand style, it’s cool, right? Not necessarily. Just like with cultural customs, what’s considered fun, funny, and casual in one country’s email etiquette may be regarded as rude, insulting, and cringeworthy in another. And using Google Translate may not be the best idea.

An example of email etiquette gone wrong

Spend time researching and gathering data on what messaging appeals to your regions. It may mean switching your messaging significantly, but it’ll be worth it for better engagement and conversion rates. Remember, when in doubt, play it safe.

Understanding the email landscape of multiple regions

Once you’ve decided your content and style, all you’ve to do is press send whenever, right? Not really. Here are some tips to consider before sending emails into cyberspace:

Identify the top email clients across different regions

The first thing you should understand about global email strategy is the different email clients people use. Our email engagement report found some surprising variations in the clients people use.

Data on email client use by country

Gmail is still the king across all regions surveyed (at least 50% of all users in every country have a Gmail account). Here’s what you should know about each country:

  • U.S.: Three-quarters of email accounts in the U.S. are Gmail, followed by Yahoo at 14.2%.

  • U.K.: After Gmail, users in the U.K. are more likely to use Outlook (30.6%) than Yahoo (7.4%).

  • France: In this case as well, Outlook takes second place with a 19.7% share, but local provider Orange beats Yahoo with 9.1% of users.

  • Spain: Following suit, Spanish users like Outlook as a second choice (20%) over Yahoo (2.9%).

  • Germany: Germans prefer local clients like Web.de (12.6%) and GMX (12%), which rank second and third, respectively.

Targeting your emails for preferred clients based on each region will lead to better-looking and better-performing emails. For more tips on maximizing deliverability for an email in the top global clients, check out the top email clients of 2021.

Get to know your competition

Nowadays, it’s not surprising that most people receive lots of emails regardless of where they live. According to our research, U.S. users tend to receive the most emails. Still, most respondents reported impressive inbox volumes, with most of each region receiving 20 emails daily or more. Here’s how many emails respondents in different regions say they get each day:

Chart data for volume of emails by country

How many emails do you open each day?

Understand the risks

It’s vital to change the focus of your emails if you’re trying to maintain or improve your deliverability. Different places deal with unwanted emails, and charging ahead with generic, unasked-for messages can hurt your deliverability, as shown below.

For example, the French are 27.5% more likely to ignore an email they didn’t sign up for than others, while U.S. users are 33% more likely to mark it as spam.

Chart data for unwanted email responses by country

How do you deal with unwanted email?

Finding the best time and day to send an email

Not surprisingly, all these emails correlate to some fairly frequent email checking. Most respondents check their email at least twice daily, with a quarter checking more than five times daily.

Chart data for email checking by country

How many times do you check your email?

However, even all that frequent checking doesn’t mean your email will be opened or engaged with (especially among all daily emails). For best results, you want to ensure that your email is sent right when your recipient is most likely to check their inbox.

But how do you find the time that people check their inbox? While there are some differences between countries, our data reflects broad global trends around email-checking habits

Chart data for email checking by time of day by country

What time do you check your email?

Here’s what to know about each country:

  • U.S. and U.K.: The most popular time to check emails in the U.S. and U.K. is in the morning (44.8% and 41.4%, respectively), with another third checking in the evening.

  • France: French users also tend to check their emails in the morning (41.7%). However, the most significant number of French users check email in the evening (44.0%). Whatever you do, avoid the lunch break – it’s sacred!

  • Spain: If you’re sending emails across Spain, avoid the evening as much as possible, as only 12.3% of users check their inboxes at that time. Almost 50% of users prefer to check their emails during the morning.

  • Germany: German users often check emails in the evening, although rarely before bed.

While these are the times people check their personal emails, it doesn’t necessarily mean that they’re the times that drive actual engagement in each region. To pinpoint which days and times promote higher open and click-through rates, we looked at our sending data.

Globally, we found that the best time to send an email for maximum open rates was 3 PM Coordinated Universal Time (UTC), with engagement predictably falling the farther the time fell from 3 PM.

Chart data for email opens by hour of the day

Click-through rates also peaked at 3 PM UTC, showing that this time is optimal for maximum engagement.

Graph displaying average weekly click stats.

You can easily convert this time to your own timezone (for example, 3 PM UTC is 11 AM in Texas) and automatically send emails to different regions. Also, you can use a tool like Mailgun’s Send Time Optimization to target users on an individual level based on when they’re most likely to engage with your message. No mess, no fuss!

When it comes to the best days to send an email, the results are pretty predictable. You can see by the data above that while 3 PM UTC may be the best time overall, the best days tend to be midweek – Tuesday through Thursday.

This is a pretty sensible finding, considering many countries typically work Monday to Friday. Of course, one size doesn’t always fit all. If you’re emailing customers in a region with a different standard working week – like Israel (Sending at 3 PM on a Sunday; why not?) – adapt and send based on when they read your messages.

Following anti-spam regulations for your emails

Now that you’ve finalized the day and time, it’s time to set your email for success.

Remember we mentioned legal considerations like GDPR and CAN-SPAM? These are just a couple of data privacy and consumer protection laws you must adhere to. Some regions may have specific data collection rules, while others may not. When in doubt, check your region’s (and your audience’s region’s) laws and your email service provider’s terms of service to ensure you’re in compliance. Here’s what you should know for sending to each region:

  • European Union (E.U.): When sending to countries in the E.U. (like France, Spain, and Germany), you must be mindful of the GDPR, which strengthens data protections for all E.U. citizens and requires companies (like email marketers) to obtain consent when gathering or using email data for commercial or marketing purposes.

  • U.S.: When sending to users across the U.S., follow the CAN-SPAM Act and local state data protection bills. The CAN-SPAM creates regulations around commercial emails to protect users. This includes rules like sharing your location with users, not using misleading subject lines, and including opt-out links in emails. Various U.S. states are enacting their own data protection laws, which you should also keep in mind. For example, when sending emails to users in California, you also should follow the California Consumer Privacy Act. Virginia also has passed the V.A. Consumer Protection Act.

  • U.K.: Although the U.K. is no longer part of the E.U. following Brexit, it still upholds the UK GDPR, which gives U.K. email users the same rights as users in the E.U.

Always check to ensure you follow all regulations in any country you’re sending to. Non-compliance can mean fines, having your emails blocked, and more, so make sure you’re staying on the right side of the law.

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What to remember when creating a global email strategy

Sending emails to a global audience may take a little more effort than usual, but it’s worthwhile to get the desired results. To recap, here are a few things you can do:

  • Give your audiences what they want. Does France want discounts? Does Spain want product updates? Find out what each region is truly after, and deliver on what they signed up for.

  • Know your cultures. Be careful when it comes to being humorous or edgy. Research your audience and celebrate holidays appropriately and with the right tone.

  • Send your emails at the best time. For the best open and click-through rates, try around 3 PM UTC and aim to send a campaign between Tuesday and Thursday.

  • Understand email regulations. Whether you fall under GDPR, CAN-SPAM, or more (or all), ensure you’re emailing responsibly and abiding by them. It’ll save you trouble in the long run.

Now that we’re back from our world tour, these tips should boost your email program and help you engage audiences across any region. Refine your email strategy in a way that works for you, and be rewarded, no matter where you are in the world.

Mailjet

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