It’s very common that customers leave some items in their carts without processing the actual purchase. It can be because the website timed out at the time of checkout, or simply because users needed some time to think. Marketers should remind customers about those items they left behind in their carts by sending them a dedicated cart abandonment email.

An abandoned cart email can be a successful way to re-engage customers, guide them through to the last step in your buying process, or allow them to recover lost purchases. A proper shopping cart abandonment email should include the items left in the cart, but also an incentive (such as a discount or a special deal, personalized for your user) to increase conversion rate, like some complementary or additional articles.Â
Coding a cart reminder email requires some technical skills, but can be easily done using MJML, a markup language designed to reduce the pain of coding a responsive email. Here’s a quick recap of this GitHub tutorial.
Result
50% of abandoned cart emails are opened, and more than a third of them result in clicks redirecting customers to the website.