Galeries Lafayette - Mailjet Sucess Story

Galeries Lafayette
Success Story

Galeries Lafayette digitized all of their receipts thanks to Mailjet.

Leaders in fashion, beauty, decoration, food, catering and outlet segments, Galeries Lafayette is well known around the world with a network of 62 stores in France and abroad. Their network includes the famous Boulevard Haussmann store in Paris and their online store at Galeries Lafayette.

Recently, Galeries Lafayette decided to embark on an ambitious and innovative project: the digitization of their in-store receipts. This means that instead of printing a typical receipt, it is inserted as an attachment in an email and sent to the address provided by the customer. This project is at the heart of a global movement launched by Galeries Lafayette for more environmentally sustainable customer experience in fashion, driven by the commercial operation GO FOR GOOD.

Learn more about how Galeries Lafayette worked with Mailjet to digitize their receipts in the Success Story above.

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Industry

Retail & eCommerce

Activity

Galeries Lafayette is the leading department store in France

Headquarters

Paris, France

Website

https://www.galerieslafayette.com/

Benefits of the Project

For the environment: a greener approach with less paper. For sales staff: an easier way to interact with customers in the store. For customers: an easier way to manage their receipts.

0 1 2 3 4 5 6 7 8 9 5
0 1 2 3 4 5 6 7 8 9 0
K
Receipts Sent Per Month
0 1 2 3 4 5 6 7 8 9 9
0 1 2 3 4 5 6 7 8 9 7
%
Of Emails Delivered
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Sylvia Wizman-Hirschhorn

Marketing Project Manager - Galeries Lafayette

“Mainly for ecological reasons, we have decided to start using paperless receipts in our stores. We asked Mailjet to help us in this. For such a large-scale project, it was essential to have the support of a dedicated Customer Success Manager. They could be available and quickly bring us solutions. And for the Galeries Lafayette teams who use many tools in their everyday work, the training Mailjet provided helped them to easily master the platform.”

Sylvia Wizman-Hirschhorn

Marketing Project Manager - Galeries Lafayette

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Estimated Monthly Email Volume
Estimated Monthly Email Volume
Less than 500K
500K to 1M
1M to 3M
3M to 5M
5M to 10M
More than 10M

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