My AskAI

My AskAI is a UK-based SaaS company helping businesses automate customer support through AI-powered agents. These agents integrate with platforms like Zendesk, Intercom, Gorgias, and Freshdesk, resolving over 75% of tickets automatically while handing off complex issues to human teams.

The mission: scalable, instant support that responds to every customer email without delay.

Mailjet allowed us to launch our AI email assistant – something that simply wasn’t possible before. It unlocked an entirely new feature and revenue channel for us.

Alex Rainey CTO, My AskAI

To deliver on its promise, My AskAI needed a dependable infrastructure for sending and tracking thousands of AI-generated replies in real time.

Most email providers weren’t designed for this level of automation, missing messages or delays could result in frustrated customers and lost trust.

We needed a solution that allowed us to listen to new emails received on a custom domain. These emails would then be processed by our AI agent to automate a reply to a customer.

Alex Rainey CTO, My AskAI

My AskAI turned to Sinch Mailjet for a robust, developer-friendly email infrastructure that could handle high-volume, automated outbound delivery with ease.

While My AskAI’s internal systems (integrated with Zendesk and other platforms) capture inbound emails and generate AI-based responses, Mailjet ensures every reply reaches customers quickly and securely, forming the backbone of the company’s real-time support capabilities.

With Mailjet’s scalable API and webhooks, My AskAI was able to:

• Send AI-generated replies with consistent deliverability and speed, ensuring no customer message goes unanswered.
• Track delivery and engagement through Mailjet’s API for complete visibility.
• Integrate seamlessly with Zendesk, Intercom, Gorgias, and Freshdesk to trigger automated email replies directly from existing workflows.
• Scale confidently under 10,000 monthly emails while planning for continued growth.

Mailjet completely unlocked this feature for us and our customers. Its API and reliability make handling email at scale effortless.

Alex Rainey CTO, My AskAI

Setup was fast and straightforward. The Mailjet API and documentation allowed the team to configure webhooks and manage messages without building complex infrastructure from scratch.

Since adopting Mailjet, My AskAI has been able to:

• Launch a new AI-powered email assistant that wasn’t possible before.
• Eliminate missed emails and guarantee that every customer ticket is captured.
• Enable AI agents to respond instantly to customer inquiries.
• Maintain excellent deliverability across under 10,000 monthly emails.
• Confidently build on Mailjet’s infrastructure to support future growth.

Super easy to use the APIs and set up the webhooks.

Alex Rainey CTO, My AskAI

Looking ahead, the team plans to further optimize deliverability to ensure every AI-powered reply reaches the customer quickly and reliably.

Mailjet gave My AskAI the infrastructure to launch and scale a mission-critical AI feature. By combining flexibility, dependable delivery, and great documentation, Mailjet didn’t just support My AskAI’s product, it amplified it.

Check out the API docs. They’re great!

Alex Rainey CTO, My AskAI