Glossary
Multichannel marketing uses various channels like direct mail, social media, and email to connect with customers and describe the benefits of a product or service. Companies use a mixed approach to reach more people, increase their brand awareness, and boost conversions.
A multichannel marketing strategy fosters customer relationships and builds brand loyalty over the long term by understanding consumers’ attributes and preferred channels. Instead of limiting a brand’s reach to one channel, multichannel marketing exposes a campaign to more potential customers. Picking a multichannel marketing platform that facilitates campaign management and analytical tools helps optimize communications by providing accurate metrics.
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