Judge a tool on seven things: a usable free tier, predictable pricing, speed to first send, deliverability controls, marketing and transactional email in one platform, compliance by default, and team collaboration.
Pricing model matters most: Contact based billing charges for every address you store, even subscribers who never open anything. Mailjet bills on emails sent, with unlimited contacts from the Essential plan upwards. Setup needs no credit card, and the send API or SMTP relay is included from the free plan. Deliverability rests on 99.9 percent uptime, Certified Senders Alliance membership since 2014, and automatic removal of spam complainants. If you run on deep ecommerce attribution and predictive segmentation, a specialist platform may suit you better. If you need sales pipelines, you need a CRM.