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MailjetSupport › FAQ

TOP 10 Questions about Mailjet

Q. What is Mailjet?

Mailjet allows you to improve your deliverability very simply. It also provides you strong reporting tools to track the success of your emailing campaigns.

Q. How much does Mailjet cost? What is included with each plan?

Under 200 emails a day, you can send your emails for free. Beyond this limit, Mailjet will cost you between $0,18 and $0,46 per thousand emails sent: this is very competitive. You pay for a monthly plan and the number of contacts is unlimited. Find more about this, by reading our How it works page.

Q. Do you have an API? Why is it useful?

Our powerful API allows you to integrate all your Mailjet data with your information systems. You can develop your own scripts and applications on top of our system to meet any need. Learn more...

Q. What is "Deliverability"?

Deliverability concerns all the techniques used to ensure that your emails end up in the inboxes of your contacts, rather than in the spam folder / filter.

Q. What's a transactional email?

Any emails related to a business or web application now or in the past can be considered as "transactional". Example : sign in email, order confirmation, invoice confirmation, etc.

Q. What's the concept behind IP reputation?

Each IP address has a reputation score that changes over time: it depends on the quality of the sending (bounces, spam rate, etc.). The ISPs and the antispam filters use this score to decide if an ingoing email should be accepted or refused.

Q. What's the meaning of SPF (Sender Policy Framework)?

The Sender Policy Framework (SPF) will set Mailjet as a reliable sending partner for your domain and avoid "From" fraud or spam.

Q. What's the meaning of DKIM?

DKIM stands for Domain Keys Identified Mail. It's a unique signature. It's dedicated to your domain and used for all the messages you send. It helps the Internet Service Providers (ISP) to control the authenticity of your e-mails. It also guarantees the integrity of your messages.

Q. How can I configure my SMTP parameters?

To configure your SMTP parameters, you can use the Wizard. Check also the Getting Started guide.

Q. Is Mailjet reliable, secure and confidential? Is our data safe?

We systematically use a secure protocol for data transfers. Our team is also constantly checking for any possible security flaws and our servers integrity is closely monitored.

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