Mailjet Support Center

Features

Can we personalize emails ?

You can absolutely personalize emails using your contact list properties.

What are the API Key and Secret Keys? How should I use them?

An API Key and Secret Key are secret tokens used by Mailjet to authenticate you with our servers. Your API Key and Secret Key are only known to you and Mailjet. It is important to keep both keys confidential to protect your account.

Can I update my contact list directly from my website?

There are several options available: integrate the Mailjet widget on your website page; or go through our API using one of our plugins or our documentation.

How can I configure Joomla?

Simply install our official Plugin to configure Joomla with Mailjet.

Also, normally, the last version of Joomla can handle sending via SMTP (parameters in Joomla's admin: https://docs.joomla.org/J3.x:Global_configuration#Mail_Settings_Group)

How can I configure my emails to display different campaign statistics using SMTP server?

Whether you're sending transactional or marketing emails, in both case you can get separate statistics on your dashboard. To do this, add a variable in the x-header of your emails: x-mailjet-campaign and identify a unique criteria for each campaign.

I have a newsletter plugin on Wordpress. I use it to create and send Newsletters. How can I use Mailjet and its reporting tools?

You simply need to set up your SMTP with the information that Mailjet provides. You will then be able to send and track emails with Mailjet.

Can I create a customized tracking link?

Yes, you can create a customized tracking link to change the way links are displayed in your emails!

How can I segment my contact lists ?

Create segments (filters) based on contact properties or contact activity (opens, clicks) and apply them to your campaigns to send relevant content to the subscribers who are most likely to read it.

Why do I get an API error when trying to activate a Mailjet Plug-in?

Did you get an API key error when trying to use one of our latest plugins? Check out the version of your account. ;)

Go check your Settings: if you see that our SMTP server is in-v3.mailjet.com, then you have a v3 account.

How can I create a subscription widget for my website?

You can create a subscription (sign-up) widget from the Subscription Widget page.

Once you add the widget details, the HTML code will be generated automatically and then you simply copy & paste it to your website.

How to create an A/B test with my campaigns?

With any Premium Plan, you can create multiple versions of your campaign, set the test group size and how the winning version will be selected.

How to do a campaign comparison?

With any Premium Plan, you can compare the results of multiple campaigns to see what content your customers like.

How can I access my Campaign Exclusion List?

You can access the Campaign Exclusion List from your Contacts page.

How to setup a series of automated messages?

Use Email Automation to create a workflow that will automatically send a series of emails to your contact list based on a specific action or event.

You still can not find the answer to your question?
Do not hesitate to contact our support team or search for other topics!

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