1. Mailjet
  2. Support
  3. Documentation

Account Sharing

Summary

Introduction

With Mailjet Account sharing*, team collaboration on your campaigns and templates just got a lot easier.

Assign different permissions to each person’s access based on their role. For example, allow your email marketers access to your campaigns, your developers access to your transactional templates and Real-Time Monitoring, and only share the billing sections with your accounting team.

* Available only on Premium Plans.

Users per Plan

The number of users you can share your account with is based on your plan:

Plan Number of Users
Bronze Premium Owner + 1 user
Crystal Premium Owner + 2 users
Silver Premium Owner + 3 users
Gold Premium, Platinum Premium, Diamond Premium Owner + 4 users


You can share access to your Master Account and any of your sub-accounts. (Not sure what a sub-account is? Take a quick look at our Sub-account FAQ).

If you reach the maximum number of users on your plan and require more, please upgrade to a higher plan or contact us for a custom plan.

Your Account Sharing Page

Go to My Account → Account Sharing.

The ‘Share your account’ page provides an overview of the current users who have access to your account, along with your plan limit. Please note, both 'active' and 'pending' users are counted towards the plan limit.

Share Access to Your Account

Depending if you have sub-accounts or not, the steps involved in sharing your account are different:

Invite a User (You have no sub-accounts)

From the ‘Share your account’ page, click on ‘Invite User’.

Enter the email address of the person you want to share your account with and then click 'Custom'.

The window will expand to show all the available permissions; simply check the ones you want to give. Once all the permissions are set, click the ‘Send Invitation’ button.

An email invitation will be sent to the person asking them to join Mailjet. If the person already has a Mailjet account, they can use that existing one to access your account. Otherwise they will need to create a new Mailjet account.

Once the person has accepted your invitation, the status will change from ‘Pending’ to ‘Active’.

[top]

Invite a User (You have sub-accounts)

From the ‘Share your account’ page, click on ‘Invite User’.

Enter the email address of the person you want to share your account with.

The next step is select which accounts the person should have access to.

From the drop-down list, select the accounts and then click ‘Add’.

Now set the access for this person for each account by selecting ‘Custom’ from the drop-down list.

The window will expand to show all the available permissions. Simply click on each permission to select or unselect it.

Also, if you are creating a custom role for the Master account, you have the option to quickly copy these permissions to all other selected sub-accounts by checking ‘Copy to all below’.

Once all the permissions have been set, click ‘Send Invitation’.

An email invitation will be sent to the person asking them to join Mailjet. If the person already has a Mailjet account, they can use that existing one to access your account. Otherwise they will need to create a new Mailjet account.

Once the person has accepted your invitation, the status will change from ‘Pending’ to ‘Active’.

[top]

Manage Account Accesses

Edit Access

You can change the role of any user at any time, regardless if the invitation has been accepted. Simply click on Manage → Edit.

Delete Access

You can revoke the access of any user, even if the invitation has not been accepted. From the ‘Manage’ menu, select ‘Delete Access’.

Re-send invitation

If the user has not accepted the invitation and has a ‘Pending’ status, you can re-send the invitation email by selecting Manage → Re-send invitation.

Downgrading (from Premium to lower Premium Plan)

If you try to downgrade to a lower Premium Plan, you may encounter the following message:

In these cases, you will need to reduce the number of shared users to fit the new Premium Plan limitations before you can downgrade.

[top]

Try Mailjet now ?
Create an account - no engagement, no hidden fees